Customer Service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Blu-Stuff.com’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.The following terms and conditions apply to you(the customer) and Blu-Stuff.com (Simon Black trading as Blu-Stuff.com) when a transaction has occurred between the two parties; this includes, but is not limited to, the following: Purchases from http://blu-stuff.com, transactions between you and Blu-Stuff.com where these terms and conditions have been agreed to by both parties.

Customer Satisfaction

If you are unsatisfied with you purchase please contact us and let us know why. If the items have been delivered to you in an unsatisfactory condition you may return them to us for a full refund.

Shipping & Delivery

Blu-Stuff.com is based in the United Kingdom and all deliveries will be made using the services of the Royal Mail. All orders are dispatched within one business day. Shipping does not include tracking. If you wish to purchase tracking for your order please contact us at sales@blustuff.com

Privacy & Security

Payment to Blu-Stuff.com will be carried out only through PayPal. As such your financial details are kept private even from us. Your contact details, including email, telephone and shipping address (where applicable) will never be shared or sold to anyone else. For more details please refer to our Privacy Policy page.

Returns & Replacements

You have the right to return any products that you have purchased from us within 14 days of payment for any reason but you agree to cover all costs involved in sending back the products to us. In such a case, you will be refunded the full amount, less any costs incurred by us for shipping the item/s to you.

In the unlikely event that your parcel is lost during delivery you have the right to a full refund or replacement product as long as the following conditions have been met:

You have waited at least 10 business days in the UK (20 to European locations and 25 to all other locations) from the date of dispatch .

You have not, through negligence or with intent to deceive, done anything that would make delivery of your order more difficult. Such things include, but are not limited to: Giving incorrect delivery addresses or contact details. Please check your details with Paypal are correct and up to date before making a purchase.

Intellectual Property

Our intellectual property covers images from our website and text from our website or correspondence between us and the customer. You are permitted to use our images and text, unmodified, for any not for profit purpose such as posting on forums and hobby related websites. You are not permitted to use images and text from us if you are using them to gain profit from a business in a similar field to ours. If we find that you have used our intellectual property in an unfit manner we will contact you regarding the problem and ask that the offending IP be removed from public view. If you do not comply with our request further action will be taken to remove the IP.

Liability

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements and are used in a safe manner.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.